FAQ

1. How long will it take to receive my order?
We know you're excited to receive your items! We work with global suppliers to bring you the best quality products. Once your order is processed, shipping typically takes between 5 to 15 working days. You’ll receive an email with your tracking number as soon as your order is on its way.
2. Where is my order?
Tracking your order is easy. Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number. You can use this number on our [Track My Order] page to see exactly where your package is.
3. Will I be charged customs fees?
Customs policies vary from country to country. Any import duties, taxes, or unexpected fees are determined by your local customs office and are the responsibility of the customer. Most of our shipments arrive without extra charges, but it’s always a good idea to check with your local authority if you’re unsure.
4. What is your Return Policy?
We want you to be 100% happy with your purchase. If you’re not completely satisfied, you can return your item(s) within 15 days of delivery. Please visit our [Returns & Refunds] page for all the details on how to get started.
5. Can I change my order or shipping address?
We process orders quickly to get them to you as fast as possible. If you need to make a change, please reach out to us at vandxostore@gmail.com immediately. We’ll do our best to catch it before it ships!
6. Is my payment secure?
Yes, absolutely. We use industry-standard encryption to protect your information. Your payment details are processed securely and are never stored on our servers.